Case Studies

24 hour remote support

System Type: Remote Support

Remote access to our equipment over VPN link enables our engineers to provide 24 hour support on a number of sites. The remote connection allows programs to be monitored, screens to be viewed and updates made.

Our end users are given a support hotline telephone number which routes the caller though to the appropriate engineer, this facility also allows Ge-Mac to rotate the support task amongst our engineering team.

Once set up, access requires only an internet connection which means that our engineers can link into our systems from virtually anywhere. To satisfy the security requirements of our end-users, an ADSL router can be installed so that our equipment resides on a totally seperate network from the clients.